Episode 05: Turn a message into a decision

Add a ready-made function, get its private endpoint, try it on a real ticket.

Step by step

1. Open Functions: the catalog has ready-made templates
2. Add Ticket triage to your functions
3. Copy your private key now, it is shown only once
   We hid ours in this video, keep yours secret too
4. The function is now under Mine, with its endpoint
5. Try it: paste a real support message
6. Run: structured answers, each with a confidence

Remember

• A function reads a message and answers fixed questions
• Each function has a private endpoint and its own key
• Test in Try it before you plug it into your apps

Good to know

• A function answers a fixed list of questions about a message, for example which team, how urgent, risk of churn. Each answer comes with a confidence.
• The Endpoint tab gives the URL to call from your applications (/fn/<name>), with the key in the request.
• The key is shown once. If you lose it, create a new one and replace it in your applications.
• A function marked tool can also be used by the assistant in chat.